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FAQs — Answers
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Question: Why didn't you get all of the information needed from the customer? Why collect information from the pharmacies?
It is often difficult for people to provide complete information about their prescriptions. Most do not know the NDC numbers for their prescriptions and some have difficulty giving the full name of a medicine or its strength. Many do not know the amounts paid on their behalf by third parties. We contact pharmacies for information that supplements and verifies what the household participants have reported.